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Ran out of sending credit? Just let us know, and we can quote you on a temporary and permanent sending limit increase. We can reset your billing period and make appropriate changes...

Yes, you'll need to purchase a MailWizz license directly from their official website through the Envato Marketplace. This ensures you have proper licensing and access to official u...

Yes, all our plans include access to our reliable SMTP outgoing relay service. With Basic Hosting plans, you get the relay service, but deliverability consulting isn't included. Yo...

Yes, you receive full access to the MailWizz backend administration panel, giving you complete control over your email marketing campaigns and settings. For security and stability...

All our plans include free, responsive 24/7 live chat support, so you'll never have to figure things out on your own. For Basic Hosting packages, our support covers all hosting-rel...

Your MailWizz license key is available in your Envato Marketplace account under the name "Item Purchase Code." After logging into your Envato account, navigate to your downloads se...

We handle all aspects of maintaining your MailWizz installation. As soon as new updates are released and thoroughly tested on our systems, we'll automatically upgrade your platform...

Yes, we stand behind our service with a straightforward 7-day money-back guarantee. If you find that our platform doesn't meet your needs for any reason, simply contact our support...

Rather than offering a limited free trial, we provide a complete experience with our 7-day money-back guarantee. This approach allows you to access all features without restriction...

This depends on your plan. With Basic Hosting packages, you'll need to supply your own sending domains and will share IP addresses with other users (though we maintain strict sendi...

Yes, you have complete flexibility with no long-term contracts or commitments. You can cancel your subscription at any time by simply contacting our support team through chat, emai...

MailWizz is highly extendable by creating custom extensions suited to your needs. You can add custom business logic suited for your specific business or industry. You can make exte...

MailWizz is modular and allows you to interact with pieces of code within. It does this by use of hooks. MailWizz offers two hooks called 'Action' and 'Filters'. You can write a cu...

To make API calls, you need an API key. You can generate an API key from your account. Login to Deploia deployed MailWizz platform Go to "API keys" from the sidebar menu Click on "...

Please visit the "category for developers" to view our API documentation. Don't forget to "generate an API key", without which you cannot make any API calls. Navigation Menu: The l...

You ran out of your monthly allowance We enforce limits from the backend. Our system automatically disables once your customers have used up their sending allowance. The counter ca...

Short answer: It occasionally occurs when we add or remove the number of compute capacity we need. Please refresh the page after a few seconds, and usually, the error disappears. H...

To ensure you are a credible sender, you must go through setting up email authentication. Several protocols like SPF, DKIM, DMARC and others verify that you are the valid owner of...

MailWizz is highly extensible to add new functionality to satisfy your business logic. Using software in your mother tongue makes it that much easier. We support a wide range of la...

Note: This guide only helps with email authentication for the emails (Eg. Email notifications) sent using OUR delivery server we configured for you. It DOES NOT apply if you are us...

When sending email campaigns, it is common to encounter something known as the "Internal" bounce type. You can see this by generating a bounce report. The report contains the timin...

Step 1 Go to the 'Email templates' menu from the left and click on 'Create new'. Step 2 Once loaded, click on the 'Show email builder' link in the top right corner of the WYSIWYG e...

We all know how important email headers are and how they affect email deliverability. However, until now, you couldn't customise which email headers to use when sending out your em...

Please note that you no longer have to initiate this manually. We automatically classify all subscribers as soon as you upload your mailing list. This tool allows you to scan the l...

We don't provide installation services for external servers, but this doesn't mean you're without options. The MailWizz team offers professional installation services for a reasona...

We don't impose artificial limits on your account. You can create unlimited sending domains, subscriber lists, contacts, and delivery servers under our fair usage policy. This mean...

Our standard plans don't support cold emailing campaigns due to compliance and deliverability concerns. However, we understand that some businesses have legitimate cold outreach ne...

Our prices are displayed in US Dollars (USD) for consistency, but we accept payments in all major currencies through our payment processors. When you check out, you'll see the equi...

For our full-service email marketing packages, comprehensive deliverability consulting is included as a standard feature—we'll work with you to optimize every aspect of your sendin...

We maintain a strict anti-spam policy to protect our sending infrastructure and all our customers' deliverability. While we don't unnecessarily restrict legitimate email marketing,...

Want to boost email opens? It takes more than just hitting 'send.' Here's a strategic approach that just works: Segment: Break down your email list into groups like age, interests,...

Keeping the email list clean honestly feels like a challenge sometimes. If you've seen many sign-ups with disposable emails, here's what you can do. Use double opt-in: Probably the...

You often wonder if email marketing is still the “thing”. If it gets businesses the results they need. We often hear this a lot, and the short answer is a big “yes”. Anyone who is...

If you are thinking of stating an online business or just send some email newsletters, you’d probably be looking for some marketing software which would automate a few of your task...

When you're starting from scratch, unless you have an existing email list or contacts, you probably don't have anyone to market to. Too many times people who build websites or laun...

I've had this burst of creative energy recently, and the productivity bug hit me! So, I decided to dust off my old blog and start pumping out some content. I've realized that I sho...

In 2024, very few people might not have heard about ChatGPT. As amazing as the tool is, it's all about giving it the right prompts to get the desired results. Here are some tips an...

Companies like Netflix, Sephora, Spotify, bookingcom, farfetch, and calm are leveraging AI to refine their email marketing strategies. Netflix: Outside of the main product interfac...

Deploia has a full documentation section as part of our goal to make marketing easier for small and medium-sized businesses. Users can easily get full help on software features and...

Getting started is easy with Deploia. All you need is an account. You can sign up for an account here. We need the following information to set up the account : First name Last nam...

Suppose you have multiple lists (e.g. current customers, past customers, potential customers), and you have a sale you are running in the upcoming month. You need to email the camp...

We currently support the following "API-based" delivery servers: Mailgun Sendgrid Postal Amazon SES Mailjet Brevo Sparkpost Inboxroad Elasticemail Pepipost Sendinblue Newsman We al...

Go to "Servers" -- "Delivery Servers" -- "Create new server" You will see a list of "email delivery service providers we support" Choose a delivery server of your choice or select...

You will typically see the following fields when configuring an SMTP delivery server: If you are trying to connect to one of the "email delivery service providers we support", plea...

Setting up a bounce server is ONLY required when using "SMTP-based" delivery servers. Deploia supports a "list of email delivery service providers" (e.g., Sendgrid, Mailgun). API-b...

Setting up a feedback loop server is ONLY required when using "SMTP-based" delivery servers. Deploia supports a "list of email delivery service providers" (e.g., Sendgrid, Mailgun)...

Go to "Lists" -- "Lists" --"Create new" from the sidebar menu Fill out the required details and hit "Save changes" General data Name - The unique identifier for your mailing list D...

You first need to "create a new contact mailing list". You cannot add new subscribers without doing that first. If you want to import custom contacts data, read on how to "add cust...

You first need to "create new contact mailing list". You cannot add new subscribers without doing that first. Would you like to "add new contact subscriber to mailing list" through...

You first need to "create new contact mailing list". You cannot add new subscribers without doing that first. Would you like to "add new contact subscriber to mailing list" through...

You first need to "create new contact mailing list". You cannot add new subscribers without doing that first. Would you like to "add new contact subscriber to mailing list" through...

You first need to "create new contact mailing list". You cannot add new subscribers without doing that first. Would you like to "add new contact subscriber to mailing list" through...

Before you set up your first campaign, ensure you have at least one mailing list with subscribers. If you don't have a mailing list, you can start by "creating a new contact mailin...

Error: Cannot create the permanentfailwebhook, reason: Your credentials are incorrect. Reason The error message "Cannot create the permanentfail webhook: Your credentials are incor...

Error: Failed to authenticate on SMTP server with username "XYZ" using 2 possible authenticators Ensure your login credentials are correct Ensure your passport doesn't contain spec...

This applies to API-based delivery servers ONLY. You can see the "email delivery service providers we support". We provide the webhook URL so your provider can send events like bou...

There are a few reasons why a campaign would be in "Pending-sending" status Check that you have scheduled the campaign send-out time/date correctly Ensure your time zone is correct...

Error: Email delivery is temporarily disabled. This error appears in a few situations: You do not have an active delivery server - See how to "add a new delivery server" Your deliv...

Bot-generated opens and clicks are an email marketers' headache. To tackle this, Deploia built innovative metrics tracking so marketers can get a better overview of their email cam...

Countdown timers are a buzz right now, with marketers using them specifically in the e-commerce industry (Eg. countdown to Sales Day). While simple, it drives subscribers to take a...

Website security warnings can occur for various reasons: Website hacking: Most common cause, where attackers modify content or add malicious files. Shared hosting issues: Websites...

We have finally added one of the long-requested features—the ability to warm up ANY delivery server from ANY provider. If you are unsure how it works, here's an excellent IP warmup...

When an email message is not delivered to the intended recipient, it is an email bounce. Three primary categories of bounces exist: Hard bounces: These are usually caused by incorr...

Learn about "bounces and how are they classified". When looking at the bounce report for a campaign, you may see that some of the bounces you received are marked as "INTERNAL" boun...

Currently, Spotzee allows running A/B testing on email subject lines. It does not allow testing of various campaign body types. If this feature is crucial to your marketing, please...

Several attributes can cause your SpamAssassin score to be low. These could range from simple fixes to more complex, time-consuming ones. We will keep updating this article as we f...

Make sure to have API key for your master subaccount. If you have Sparkpost subaccount API key, Deploia cannot use those to create webhooks for you automatically. You would need to...

Prerequisites Mailgun account Create and verify your sending domain Create an API key with the correct permissions (Settings - API keys - Private API key) Setup process Go to "Serv...

Prerequisites SendGrid account Create and verify your sending domain Create an API key with the correct permissions Setup process Go to "Servers" -- "Delivery Servers" -- "Create n...

Prerequisites Amazon Web Services (AWS) account Create and verify your sending domain Create an access key and secret access key with the correct permissions Setup process Go to "S...

Deploia includes a powerful webhooks feature that allows real-time tracking of subscriber interactions. When a subscriber opens an email or clicks on a link, the software can insta...

GDPR came into effect on May 25, 2018, and we've changed our software to ensure compliance. We don’t provide legal advice; you should consult your legal advisor regarding how you c...

Recurring campaigns are great for set-and-forget campaigns where you need them to automatically go out each month/week/day (e.g. picking up and sending new blog posts monthly via a...

Go to "Campaigns" -- "All Campaigns" -- "Create new" from the sidebar menu Follow the same steps as you would to "set up an email campaign" On the third step (Template), paste your...

Email inbox monitor setup allows you to automate subscriber management tasks based on incoming emails, such as processing unsubscribe requests or moving subscribers between lists b...

Email engagement increases substantially based on the date/time it is sent. Research has shown that the highest opens and clicks occur at noon (1 pm-2 pm). This shows how getting t...

We DO NOT tolerate spam. We hate it as much as you do. This is why we monitor all campaigns manually. Sometimes, we may not be able to stop all spam. The best way to get our attent...

If you wish to see the exact email content sent to a specific subscriber, follow the steps below: Go to "Campaigns" -- "All Campaigns" from the sidebar menu Select the campaign of...

Go to "Lists" -- "Lists" from the sidebar menu -- Select your desired list Click on the "Pages" button and click on "Select another list page to edit" From the options, click on "S...

Go to "Lists" -- "Lists" from the sidebar menu -- Select your desired list Click on the "Pages" button and click on "Select another list page to edit" From the options, click on th...

Go to "Lists" -- "Lists" from the sidebar menu -- Select your desired list Click on the "Pages" button and click on "Select another list page to edit" From the options, click on "S...

Follow the same steps as you would to "set up an email campaign" On the second step of the process (Step 2 - Setup) Go towards the end of the page and click on "Show more options"...

Go to "Lists" -- "Lists" from the sidebar menu -- Select your desired list Click on the blue linked custom fields' number Add the desired fields and design your data columns Option...

This happens because of your browser extensions. When you update the email template, one of the extensions—possibly a form-fill extension—will add junk data. As a result, the messa...

Deploia provides an option to "bulk import contacts into mailing list", but if you wish to import a CSV file, format it this way. The first column MUST have proper headers. The EMA...

Go to "Campaigns" -- "All Campaigns" -- "Create new" from the sidebar menu Follow the same steps as you would to "set up an email campaign" On the third step (Template), paste your...

Tracking domains Purpose - Allow customization of link URLs in email campaigns to match the sender's domain How it works - Uses a CNAME DNS record to point a subdomain to the Deplo...

Deploia requires verifying all sending domains before using them as your "From" email address ("set up an email campaign"). The verification process is reasonably straightforward....

If you receive this error, you have used a domain name you have not configured in Deploia. Deploia requires verifying all sending domains before you use them as your "From" email (...

Deploia requires at least one tracking domain to be configured and used when setting up an email campaign ("set up an email campaign"). The verification process is reasonably strai...

Deploia has dynamic content tags. These tags are powerful in email marketing, allowing marketers to personalise and customise email content at scale. By automatically inserting rec...

Follow the same steps as you would to "set up an email campaign" On the second step of the process (Step 2 - Setup) Look for the field "Max subscribers" inside the section labelled...

You can design your own email template by clicking on "Show email builder" in the top right corner of the editor. Drag and drop the needed elements, adjust options, and save change...

Deploia offers a world-class drag-and-drop email template designer. Most of its functions are straightforward and self-explanatory. You can make use of all the "dynamic content tag...

Deploia allows you to "add custom data and fields to your contact list" and alter data based on their behaviour and actions. This powerful feature lets you target customers and sen...

Go to "Campaigns" -- "All Campaigns" Scroll to the email campaign and towards the end of that row click on the "Settings" icon From the options, choose the "Overview" button (Infor...

Deploia provides an additional DKIM record even though you are using a different delivery service provider (Eg. "Set up a new SendGrid delivery server", "Set up a new Sparkpost del...