Add a new bounce server

Setting up a bounce server is ONLY required when using "SMTP-based" delivery servers. Deploia supports a "list of email delivery service providers" (e.g., Sendgrid, Mailgun). API-based delivery servers automatically receive bounce and other such events via webhook and automatically update your Deploia account. You DO NOT need to set up a bounce server in this instance.

When setting up a bounce server, it's crucial to use a dedicated email address solely for handling bounced emails. This address should not be used for any other purpose, as the system will automatically read and delete all emails from this account after processing.

Be aware that some SMTP servers require the bounce address to match the sending address for authentication. In such cases, you must use the same account for both sending emails and handling bounces. Proper configuration is essential for accurate bounce handling, as incorrect setup could lead to loss of important emails or inaccurate processing.

1. Go to "Servers" --> "Bounce Servers" --> "Create new" from the sidebar menu

2. Fill out the required details and hit "Save changes"

Remember to update your delivery server. Navigate to your SMTP-based delivery server and type the "Name" you have given your new bounce server. This will ensure the delivery server and the respective bounce server are linked, and that your email campaign bounces are processed smoothly.

Options

• Name: A user-defined label to identify this bounce server configuration.

• Hostname: The address of the IMAP/POP server (e.g., imap.gmail.com).

• Username: The account username for authenticating with the IMAP/POP server.

• Password: The account password for authenticating with the IMAP/POP server.

• Email: The email address associated with this IMAP/POP account.

• Service: The type of email retrieval protocol used (IMAP or POP3).

• Port: The network port number used to connect to the IMAP/POP server (e.g., 143 for IMAP, 110 for POP3).

• Protocol: The security protocol used for the connection (e.g., TLS, SSL, NOTLS).

• Validate SSL: Option to verify the SSL certificate of the IMAP/POP server for secure connections.

• Search charset: The character encoding used when searching for messages (usually UTF-8).

• Disable authenticator: Option to bypass certain authentication methods if they cause issues.

• Delete all messages: Option to automatically delete processed messages from the server after checking for bounces.