Add a new feedback loop server

Setting up a feedback loop server is ONLY required when using "SMTP-based" delivery servers. Deploia supports a "list of email delivery service providers" (e.g., Sendgrid, Mailgun). API-based delivery servers automatically receive complaints and other such events via webhook and automatically update your Deploia account. You DO NOT need to set up a feedback loop server in this instance.

Feedback loop servers will help monitor subscribers' abuse reports and take appropriate action when they find such reports. It is essential to use an email account that is intended only for feedback loop server setup. This email address should only be used to receive emails providing feedback.

After processing emails, the script will delete all of them from this account. As a result, utilising an email account for other purposes may cause you to lose crucial messages and have performance problems inadvertently. By following this recommendation, you can protect your other email correspondence while maintaining the seamless operation of your feedback loop server.

1. Go to "Servers" --> "Feedback Loop Servers" --> "Create new" from the sidebar menu

2. Fill out the required details and hit "Save changes"

Options

• Name: A user-defined label to identify this feedback loop server configuration.

• Hostname: The address of the IMAP/POP server (e.g., imap.gmail.com).

• Username: The account username for authenticating with the IMAP/POP server.

• Password: The account password for authenticating with the IMAP/POP server.

• Email: The email address associated with this IMAP/POP account.

• Service: The type of email retrieval protocol used (IMAP or POP3).

• Port: The network port number used to connect to the IMAP/POP server (e.g., 143 for IMAP, 110 for POP3).

• Protocol: The security protocol used for the connection (e.g., TLS, SSL, NOTLS).

• Validate SSL: Option to verify the SSL certificate of the IMAP/POP server for secure connections.

• Search charset: The character encoding used when searching for messages (usually UTF-8).

• Disable authenticator: Option to bypass certain authentication methods if they cause issues.

• Delete all messages: Option to automatically delete processed messages from the server after checking for feedback loop reports.