11 articles
Account-related
Instructions for account management, login issues, billing information, subscription details, security settings, and user permissions.
Increase the sending limit
Ran out of sending credit? Just let us know, and we can quote you on a temporary and permanent sending limit increase. We can reset your billing period and make appropriate changes...
Do I need to buy a MailWizz license?
Yes, you'll need to purchase a MailWizz license directly from their official website through the Envato Marketplace. This ensures you have proper licensing and access to official u...
Do you provide an outgoing SMTP relay?
Yes, all our plans include access to our reliable SMTP outgoing relay service. With Basic Hosting plans, you get the relay service, but deliverability consulting isn't included. Yo...
MailWizz backend admin panel access
Yes, you receive full access to the MailWizz backend administration panel, giving you complete control over your email marketing campaigns and settings. For security and stability...
Is your support free?
All our plans include free, responsive 24/7 live chat support, so you'll never have to figure things out on your own. For Basic Hosting packages, our support covers all hosting-rel...
Where can I find my MailWizz license key?
Your MailWizz license key is available in your Envato Marketplace account under the name "Item Purchase Code." After logging into your Envato account, navigate to your downloads se...
Who upgrades my MailWizz platform?
We handle all aspects of maintaining your MailWizz installation. As soon as new updates are released and thoroughly tested on our systems, we'll automatically upgrade your platform...
Do you offer a money-back guarantee?
Yes, we stand behind our service with a straightforward 7-day money-back guarantee. If you find that our platform doesn't meet your needs for any reason, simply contact our support...
Do you offer a free trial?
Rather than offering a limited free trial, we provide a complete experience with our 7-day money-back guarantee. This approach allows you to access all features without restriction...
Do you provide the domains and IPs?
This depends on your plan. With Basic Hosting packages, you'll need to supply your own sending domains and will share IP addresses with other users (though we maintain strict sendi...
Can I cancel my subscription anytime?
Yes, you have complete flexibility with no long-term contracts or commitments. You can cancel your subscription at any time by simply contacting our support team through chat, emai...