Difference between sending and tracking domains

Tracking domains

• Purpose - Allow customization of link URLs in email campaigns to match the sender's domain

• How it works - Uses a CNAME DNS record to point a subdomain to the Deploia

Example scenario

• Deploia is on: USERNAME.sendtrack.email

• Want to send emails for: abc.com

• Solution: Create a CNAME record for email.abc.com pointing to USERNAME.sendtrack.email

Setup process

1. Create CNAME record (may take up to 48 hours to propagate)

2. Add the new tracking domain in Deploia

3. Verify by accessing "https://email.abc.com"

4. Associate the tracking domain with a delivery server

Result: All links in emails sent via the associated delivery server will use email.abc.com instead of USERNAME.sendtrack.email

Sending domains

• Purpose - Generate DKIM signatures for emails when delivery servers don't sign emails

• When to use - Only if your delivery servers do not already sign emails with DKIM

How it works

1. Add a sending domain (e.g., abc.com) in Deploia

2. Deploia generates DKIM records

3. Add the public key to your DNS as a TXT record

4. Confirm the domain in Deploia

Result: Deploia will append the correct DKIM signature to emails sent from the confirmed domain.

If using services like Cloudflare, ensure DNS records are changed in the correct location.