Email campaigns paused - 'pending-sending'

You ran out of your monthly allowance

We enforce limits from the backend. Our system automatically disables once your customers have used up their sending allowance. The counter calculates the number of emails sent to all your customers from when you signed up to the next 30 days. Your customer's campaigns will pause if it is more than what you purchased. At this stage, you could upgrade to a bigger monthly package or ask us to temporarily refill your credit. We can create a custom invoice, and once paid, we can arrange an immediate credit refill so your customers can keep sending emails without interruptions. Talk to us about email credit refill.

You do not have enough sending quota

Each customer can be assigned a sending quota through customer groups. The customer group can enable users to restrict themselves by setting quotas for them through the 'sending' tab. The 'sending' tab has text fields that allow you to configure how many emails can be sent per period. The period can be a minute, an hour, a day, a week, a month or even a year. You can configure what happens to users if they run out of quota by either doing nothing, resetting the counter, or moving them to another group. First, check to make sure the user with their campaigns in pause has not run out of their sending quota limits. If they have, it is as simple as resetting their quota by clicking on the 'Reset sending quota' button or by putting them into another group with larger sending limits.

No suitable/working delivery server

There are two ways you can set up your delivery server. One way is to attach a working delivery server specifically to be used by a customer. The second way is to register it to be available for use across all your customers. Ensure the customer account having the issue has a proper delivery server setup. If you have a sending server assigned to a specific customer, it will not be used for other customers. Ensure you have at least one available server which is not attached to any customer. This will become a backup option to use in a place where no others.

Incorrect date or time

You might think this is silly, but you would not believe how often clients contact us without checking the campaign's date and time. MailWizz allows you to schedule a campaign, and sometimes, you might think you have set it to be sent in the next two mins, but you set it for the wrong day or time. Ensure you have the correct timezone set on your profile page. You can go to your profile by clicking on your name in the top right corner. You can select the timezone of the country you are residing in. It is essential to set this correctly, or your timings will not match your expectations, and your campaigns are not sending or feel stuck.