"Internal bounces" in bounce report

Learn about "bounces and how are they classified".

When looking at the bounce report for a campaign, you may see that some of the bounces you received are marked as "INTERNAL" bounces. Unlike soft/hard bounces, this category of bounces is specific to Deploia. They are a distinct category of email delivery failures, separate from soft or hard bounces.

Why do they happen?

• Timed-out connections between servers

• Exceeded sending limits

• Spam filters rejecting the content of your email

• Poor SMTP server reputation

• Slow network

• Other temporary technical issues

Key points about internal bounces:

• Nature: They typically indicate temporary problems.

• Retry potential: You can attempt to resend emails to addresses marked as internal bounces, but only after addressing the issues described in the bounce report's message column.

• Our approach: Unlike soft or hard bounces, Deploia does not automatically take action for internal bounces.

• Recommended action: Always investigate these bounces and where possible, take steps to resolve the underlying issues.